Our Commitment to Service Excellence

and Total Customer Satisfaction

 

Baltimore Sound Engineering is committed to meeting and exceeding customer quality expectations by consistently providing our customers with the best product and service quality possible. We offer:

 

     Technology that meets specific current needs and requirements while addressing and providing for future growth needs.

     Maximum overall effectiveness achieved by using current resources and ensuring compatibility of those resources with proposed technology.

     Choices based on potential to increase operational efficiency, performance, and profitability.

     Service quality enhanced through on-going training in today's newest technologies for management, engineers, technicians, and staff support personnel.

     24-hour, on-call and contract maintenance services.

 

 

Baltimore Sound continues to enjoy a very good reputation in our industry and among our customers after more than 55 years. We are not complacent. We continually look at how well we do what we do because we know we are only as good as our last interaction with you, the customer.

 

The Values on which Baltimore Sound Engineering was founded hold true today.

 

Reliability - Providing what was promised dependably and accurately - doing what we say we're going to do and doing it right every time.

 

Responsiveness - To the customer and each other, on time, cheerfuly and

competently; handling issues/questions with resolve.

 

Assurance - Knowledgeable and courteous personnel building trust and

confidence in the products we provide and our company.

 

Empathy - Providing caring and individual attention to the customer and each other.

 

Tangibles - How we look - physical facilities, equipment, appearance of personnel.

 

We listen to our customers. To help measure our customer service performance, we randomly invite customers to provide us feedback via our Service Performance Inquiry. Customer opinions, perceptions and suggestions are major resources as we strive to maintain a high level of customer satisfaction.

 

We value our customers and hope you will always choose Baltimore Sound for your sound/communication needs.